At CHANNEL SOFT SOLUTIONS SDN BHD, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

• Visit our website

• Engage our Web Design Services

• Use our Optimy POS System

• Contact us for inquiries or support

A. Information You Provide to Us

We may collect:

• Full name

• Company name

• Email address

• Phone number

• Billing address

• Business registration details

• Payment information

• Project requirements (for web design services)

B. Information Collected Through POS System

For Optimy POS users, we may process:

• Business transaction data

• Sales records

• Product information

• Customer purchase history

• Staff login details

• Device information

We do NOT sell your business data.

C. Automatically Collected Information

When you visit our website, we may collect:

• • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and analytics data

We use the information to:

• • Provide web design services

  • Set up and maintain Optimy POS system

  • Process payments

  • Provide customer support

  • Improve our services

  • Send important updates

  • Comply with legal obligations

All payments are processed through secure third-party payment gateways. We do not store full credit card details on our servers.

We may share information with:

• Hosting providers

• Payment gateway providers

• Cloud service providers

• Technical support partners

We only share necessary information to deliver our services.

We do NOT sell or rent personal data to third parties.

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.

However, no online transmission is 100% secure.

We retain personal data:

• As long as necessary to provide services

• For legal and accounting purposes

• Until termination of service agreement

Depending on applicable laws, you may have the right to:

• Request access to your data

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent (where applicable)

To exercise your rights, please contact us.

Our website may use cookies to:

• Improve user experience

• Analyze traffic

• Store preferences

You may disable cookies through your browser settings.

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

We may update this Privacy Policy from time to time. Changes will be posted on this page with updated effective date.

If you have any questions regarding this Privacy Policy, please contact:

CHANNEL SOFT SOLUTIONS SDN BHD
Email: info@channelsoft.com.my
Phone: 6014-315 7329
Address: 22-02, JALAN PERMAS 11/1A, BANDAR BARU PERMAS, 81750 MASAI, JOHOR, MALAYSIA